Returns

• You can cancel an order up to 14 days after you receive it and receive a full refund including basic shipping costs. You then have a further 14 days to return your order.
• Please email us at sales@salicedirect.com to get a returns number and instructions on how to return your items.
• Most returns cost £3.75, however we will advise on the exact cost when you email us for a returns number. In some cases we will be unable to arrange the return using out carrier, in this case you will need to arrange the delivery of the return
• A refund will be made within 14 days of us receiving the goods back.
• If returned items show signs of having been installed we cannot issue any refunds.
• Returns requested after the 14 day period and up to 28 days after receiving the goods will be charged a 25% restocking fee.
• No returns are accepted after 28 days of receiving the goods. 

International Orders

• You can returns goods to us, however you must let us know within 7 days of receiving the goods, after this period no returns are accepted. Only the cost of the goods will be refunded, not carriage costs.
• You will need to arrange the delivery of the return at your own expense. We advise you use a tracked and insured method, as we will not refund missing goods.
• Please email us at sales@salicedirect.com to get a returns number.